Small Parcel (UPS and FedEx) – Small parcel deliveries do not require a signature. These products will be left at your nearest entry point by the delivery driver. Estimated delivery date and tracking information will be provided via email shortly after your order ships.
Freight Delivery – The majority of our product offering consists of larger items that need to be shipped via freight truck. Most sets are neatly stacked and secured onto a pallet and shipped together. All freight deliveries require a signature upon receipt of goods which will be presented by the driver. We use a variety of national and local companies to carry out freight deliveries. You will be contacted by the freight company directly to set a delivery appointment for your order. After your order has been processed and shipped Yardbird will provide you with all necessary information such as tracking (PRO) numbers and contact information of the freight carrier.
*If you are not present for delivery and miss your scheduled appointment with the delivery company extra shipping charges may be apply. Any changes to already scheduled delivery appointments must be made by the customer directly with the delivering freight company
Additional Freight Delivery Information
Curbside Shipping: All freight deliveries are “to the curb.” It is your responsibility to move your purchased items into the desired location in, around or outside your home. Trash and debris removal is not the responsibility of the shipper or delivery driver. Drivers will have lift gates on the rear of the delivery trucks to help assist in the moving of the furniture to from the truck to the ground
Damage Inspection: The driver will present a delivery receipt that you will be asked to sign to accept your order. We strongly urge you to quickly look over your products for signs of damage before signing the delivery receipt. On this slip we ask you to please clearly print “Received as Damaged” next to your signature and the date if you see any of the following:
- Clearly visible torn cushions or fabric
- Crushed, torn or ripped cardboard boxes with clear damage to the product inside
- Missing components/boxes from set
After delivery please contact Yardbird immediately and we will work with you to resolve the situation. Photo evidence is extremely helpful in expediting the resolution process, please submit your name, purchase order number and photos of your damage and email them to email@example.com
Shipping Outside of the Lower 48 U.S. States
Shipping outside the lower 48 U.S. States is available for an additional cost. Please contact us via phone or email to receive a quote 877-927-2846 or firstname.lastname@example.org.
Additional Shipping Information
- We cannot ship to PO boxes
- In rare circumstances, non-standard shipping charges may apply. These will occur when items are to be delivered to isolated service areas, such as remote areas not easily accessible by a delivery vehicle (i.e. islands, etc.)